The Business Office is open from 8:00am to 5:00pm Monday through Friday, except holidays.
Our organization offers many options to help ensure timely payment of your account. Please be aware that if you have medical insurance, including Medicare or Medicaid, benefits may vary according to your policy. The Business Office will do their best to assist you in applying for all of the benefits you are entitled to under your policy. We strongly encourage all patients to contact their insurance provider prior to their procedure to answer any questions you have that are specific to your plan.
Red Rocks Surgery Center's policy is to bill the patient's insurance company for facility charges. Red Rocks Surgery Center will also collect any co-payments, co-insurance or deductibles at the time of surgery. The responsible party will be billed for any charges the insurance company does not cover, including co-payments, deductibles and co-insurance. Additionally, the responsible party will be billed for Facility charges in full should the insurance company deny coverage due to lack of referral, no pre-authorization, lack of proper reporting of incident/accident or lack of individual coverage, where applicable.
PLEASE NOTE: It is the patient's responsibility to understand their individual insurance benefits.
Patients With Medicare/Medicaid
We will bill Medicare /Medicaid for you. You will need to provide us with current coverage information. Following payment from Medicare/Medicaid, you will receive a statement listing charges you are responsible for (deductible, co-insurance, non-covered charges, etc.) and the date any supplemental insurance (if applicable) was filed. Payment from supplemental insurance or from you is due 30 days from date of service.
Patients With Insurance
We bill your insurance if you have assigned payment of benefits to us and have provided us with current insurance policy information. You are responsible for all charges not paid by your insurance company. All copays, deductibles, co-insurances, etc. are due at the time of service.
Patients With No Insurance
Payment is due at the time of service unless prior arrangements have been made.
Refunds, resulting from overpayments, will be reimbursed within 30 days.
Red Rocks Surgery Center will use professional collection agencies when accounts become delinquent. PLEASE NOTE: You may receive medical bills from our surgery center, your surgeon, anesthesiologist, pathology, etc. Federal regulations mandate that billings for professional services (those provided by a physician) be separate from the surgery centers service charge. Therefore, services performed by your physician, will be billed separately from the surgery center bill. These services include, but are not limited to: reading x-rays, ultrasound, CT scans, examinations of pathological tissues, direct physician services.
Payment arrangements are available. If payment in full at the time of service is not possible, payment arrangements must be arranged prior to services being provided.
If you have any questions or concerns, please speak with our business office manger or a Red Rocks Surgery Center business office employee. Our phone number is . Thank you for choosing Red Rocks Surgery Center